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FAQ's


Product

What is coffee fruit?

Coffee fruit refers to the red coffee cherry that encompasses the bean (seed) and is often discarded during the coffee bean harvesting process.

How is the coffee fruit extract made?

Our coffee fruit extract is derived from the natural by-product of coffee fruit pulp (mucilage) which is the ‘meat’ between the outer skin (cascara) and parchment (layer surrounding bean).

This pulp is harnessed during the wet processing of the coffee bean.

Where is our coffee fruit sourced?

Our coffee fruit extract is sourced directly from a small number of micro-lot coffee farms in the Coffee Triangle farming region of Colombia.

Health

Why not Cascara?

The outer skin or Cascara is not present in our coffee fruit extract. Due to the common practice of spraying coffee plants with pesticides, there is a real risk of toxins being present in the Cascara. The pulp or mucilage we produce our extract from is protected by the Cascara and free of nasty chemicals.

How do we ensure quality?

Our patented coffee fruit extract has been developed through extensive research by farmers, manufacturers and food scientists to ensure the healthiest possible result.

Why is coffee fruit good for me?

Due to its high concentration of Polyphenols (micronutrients found in plant foods), the coffee fruit extract is packed full of antioxidants and potential health benefits. Consumption of Polyphenols and resulting antioxidants can help boost your immune system, fight nasty free radicals, lower inflammation and muscle damage and much more.

Studies have found coffee fruit to be higher in antioxidants than tea, raspberries, strawberries and blueberries!

Is there any caffeine?

Very little. The extract we source has very little concentration of caffeine (less than green tea), although the high concentration of antioxidants may still give you a natural energy boost!

Environment

How does it help the environment?

Through upcycling the coffee fruit into our bar, every Coffee Fruit Bar sold is a direct reduction of waste loading on the plant. Adopting Contribution through Consumption, every bar you consume is diverting coffee fruit waste that otherwise may have been polluting natural river systems!

How does it help the farmer?

We deliberately partner with a small number of micro-lot farms in Colombia to source our coffee fruit extract, with the mission to provide an additional revenue stream to the farmer along with a waste removal alternative.

What does; “help the world and yourself” mean?

We are strong believers that helping yourself and helping the environment are not mutually exclusive. To thrive as a species, we need to embrace the living with the environment mantra as opposed to living on the environment.

 

 

Shipping

Estimated Shipping Times:

Australia - standard shipping

  • Metro areas: Between 1-3 business days
  • Regional areas between 2-10 business days

What if my order hasn't arrived yet?

Firstly, check your tracking number on the Aus Post website:  http://auspost.com.au/track/track.html  or Sendle Website 

https://try.sendle.com/en-au/tracking

Confirmation

I didn't receive a confirmation email/SMS? 

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@iamgrounded.co to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

How do I change or cancel my order? 

If you have made a mistake and would like to change or cancel your order please email our support team at hello@iamgrounded.co as soon as possible and we will see what we can do! However, we may have already sent it out! Unfortunately, we are not able to add any items or expedite shipping to your order once it's placed, to do so you will have to create a new order. 

Return to sender

My parcel didn't reach me successfully and has been returned to Sender!

Firstly please double check you have provided the correct delivery address. If there is an error made in the delivery details, you will be required to pay your shipping & handling costs if you want us to still send your guilt-free goodies your way. If you are requesting a refund and no longer want these items, please note handling fees for returns will be deducted from your refund. 

Do you ship internationally?

Currently we ship to UK, US, Canada, NZ